Troubleshoot
What are you helping someone with?
Answer a few questions and learnIT walks you to a next step — including when the right answer is to redirect or escalate.
Full guides
Everything on one searchable page. Open it, search what the caller said, and read.
- Printing7 sections
Printing troubleshooting
Konica or not decides the call. The Konica first steps and the number on the printer, the PaperCut maintenance error, the questions for every other printer, adding a printer by IP address, printers in the UC, and the ticket.
- Wi-Fi14 sections
Wi-Fi troubleshooting
Every Adelphi wireless network, which devices belong on each, the username format for all of them, device registration, lockout checks, and how to categorise the ticket.
Step-by-step
One question at a time. These convert to full guides as each area is worked through.
Account
Route an access problem to the right path — self-service reset, account lifecycle, or security escalation.
4 questions · 9 outcomes
Remote Support
Decide whether remote access is appropriate, and follow the consent path when it is.
4 questions · 5 outcomes
VPN
Confirm the VPN is actually needed, then work the connection path from captive portals through to escalation.
6 questions · 9 outcomes