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Adelphi University · Help Desk

learnITLearn the tools. Understand the workflow. Support the community.

The onboarding and knowledge platform for the Help Desk — structured training for your first week, and a reference fast enough to use with someone on the line.

Start learningExplore the demo

The demo uses fictional content and requires no account.

  1. 01Every technician starts here

    The challenge isn't knowing everything.

    It's knowing where to look.

    A new Help Desk employee walks into a university's entire technology ecosystem on day one. Accounts, networks, printers, remote support, ticketing — all of it live, all of it in front of a real person who needs help now.

  2. 02The Help Desk

    The Help Desk connects people to technology.

    Students, faculty, and staff. Accounts, devices, networks, and applications. Every one of those connections runs through a technician who has to know where to look — and has to be right.

  3. 03The reality of the work

    New tools. New procedures.

    New problems every day.

    Procedures live in a dozen places — a shared document, a supervisor's memory, a message from six months ago. When something changes, nobody is sure which version is current.

    • Ticketing
    • Remote Support
    • Accounts
    • VPN
    • Printing
    • Networks
    • Escalation
    • Scheduling
    • Devices
  4. 04learnIT

    What if learning it was simpler?

    One place where every procedure is current, every workflow is structured, and finding the answer takes seconds — whether it's your first week or your third year.

  5. 05The platform

    Learn the tools. Understand the workflow. Support the community.

    • Learn

      Structured onboarding modules with steps, knowledge checks, and progress you can actually see.

    • Troubleshoot

      Guided decision trees that take you from a vague symptom to a confident next step.

    • Knowledge Base

      Every procedure, searchable in milliseconds, with the date it was last reviewed.

    • Quick Responses

      Copy-ready messages for the situations that come up twenty times a shift.

    • Practice

      Realistic tickets with feedback, so the first hard call isn't the first time you've seen it.

Questions

What learnIT is, plainly

The short version, for anyone deciding whether to look further.

What is learnIT?
learnIT is an onboarding, training, and knowledge platform built for a university IT Help Desk. New technicians use it as a structured curriculum for their first weeks on the job, experienced technicians use it as a fast reference while assisting a caller, and Help Desk leadership uses it to keep documented procedures current without needing a developer.
Who is learnIT for?
learnIT is built for three groups: new Help Desk employees learning the role, experienced Help Desk technicians who need to find a procedure in seconds during a support call, and Help Desk administrators who maintain the documentation, training modules, and troubleshooting workflows.
Is learnIT free to use, and do I need an account?
The public demo is free and requires no account. It contains a sanitised, entirely fictional version of the platform so anyone can explore how it works. The full application, which holds internal Help Desk procedures, requires an authenticated staff account.
How does learnIT keep Help Desk documentation from going out of date?
Every record displays when it was last reviewed and by whom. Any technician can flag a page as outdated in one click, which creates a review item for Help Desk leadership. The admin console surfaces procedures that have not been reviewed in over four months and highlights any page flagged by more than one person, since independent reports about the same page are the strongest signal that something has drifted.
How does authentication and access control work in learnIT?
learnIT has no password field and no user table. Authentication is delegated to an external identity provider over OpenID Connect, currently Google and Microsoft Entra ID, and a user's role is derived from directory group membership or a configured allowlist rather than asserted by the browser. Visibility filtering happens inside the content repository rather than in individual pages, so a page that fails to check permissions still cannot serve internal documentation.
What technology is learnIT built with?
learnIT is built with Next.js using the App Router, React, and TypeScript in strict mode, styled with Tailwind CSS v4. The landing page uses Three.js and React Three Fiber for a scroll-driven narrative. Content is typed data validated by Zod at build time, search runs client-side with MiniSearch, and sessions and OpenID Connect tokens are handled with jose. It is deployed on Vercel.

Ready to learn?

Know exactly where to start.

Sign in with your Help Desk account to pick up your onboarding, or explore the public demo to see how learnIT works.

Start learningExplore the demo