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Guide

Bookmarks for your browser

Every system the Help Desk uses, as one file you can import into Chrome. Takes about thirty seconds and means you never hunt for a URL again.

Adelphi Help Desk bookmarks

No systems have a configured address yet — the file would be empty.

Download will appear here once an administrator has set the system addresses.

Importing it into Chrome

  1. 1

    Download the file above

    It saves as an .html file — that is the format Chrome expects.

  2. 2

    Make sure you are signed into Chrome

    With your own profile, so the bookmarks sync to you.

  3. 3

    Open the Chrome menu

    The three dots, top right → Bookmarks and lists → Import bookmarks and settings.

  4. 4

    Choose Bookmarks HTML File

    Then select the file you just downloaded.

  5. 5

    Look for the new folder

    It appears on your bookmarks bar as “Adelphi Help Desk”. Press Ctrl+Shift+B (⌘⇧B on Mac) if the bar is hidden.

Importing adds to your bookmarks — it does not replace what you already have.

9 systems have no address configured yet

These are left out of the file rather than imported as dead links. An administrator sets the real addresses, and they appear here automatically.

  • Help Desk Ticketing Portal
  • Remote Support Console
  • IT Support Meeting Room
  • Account Self-Service
  • VPN Client Download
  • Print Management Portal
  • Event & Room Scheduling System
  • IT Service Status
  • Classroom Technology

Open to anyone — no account needed. This covers how the Help Desk works in general terms. Internal procedures, escalation paths, and anything containing user information stay behind staff sign-in.

Built by Rian Fernando