Reference
System
User Lookup
User Lookup returns an account's status across Adelphi's systems, the directory record behind it, group membership, and the services the person holds. It is the fastest way to stop troubleshooting the wrong thing.
AccountsNeeds review
Due for review
This follows a procedure as described, but has not been confirmed against the current system. If what you see does not match, report it.
When you use it
- Before acting on any account problem
- Confirming whether someone is a student, an employee, or both
- Checking whether an account is disabled or has moved to alumni
- Checking PMT enrolment and which MFA methods are registered
- Checking whether a user has VPN access
Quick reference
- Search by
- Username or AUID
- Sections
- Summary · SAAS · directory attributes · Groups · Library groups · Services
- PMT enrolment
- The Azure/PMT/SSPR row shows Enrolled when the user has enrolled
- MFA methods
MFA_AuthMethod_…group membership shows which method types are registered
Watch out for
- Enrolled is not the same as working. A user can be enrolled with a phone number they no longer have — check live via the eCampus forgot-password step.
- An empty result does not mean the person does not exist. Alumni in particular may not appear the way a current user does.