Reference
System
PMT — Password Management Tool
PMT is Adelphi's Password Management Tool, reached through the eCampus portal under Services. Enrolment state appears in User Lookup on the Azure/PMT/SSPR row, and it is the field that decides how a password reset call goes.
AccountsNeeds review
Due for review
This follows a procedure as described, but has not been confirmed against the current system. If what you see does not match, report it.
When you use it
- Any password reset call — check enrolment before anything else
- MFA problems
- Deciding whether a user can self-serve or needs an OTP through SAAS
Quick reference
- Stands for
- Password Management Tool
- Where
- eCampus portal, under Services
- Enrolment
- User Lookup → Azure/PMT/SSPR row
- Enrolled
- The user can reset their own password at office.com
- Not Enrolled
- They cannot — issue an OTP through SAAS option 7
Watch out for
- Enrolled is not the same as working. Check the methods actually reach them — a phone number they no longer have counts as enrolled.
- A user who was Not Enrolled should leave the call enrolled, or you will be issuing another OTP next time.