Reference
System
eCampus
eCampus is the portal users sign into. For the Help Desk it doubles as a diagnostic: the forgot-password flow shows exactly which recovery methods a user will be offered.
AccountsNeeds review
Due for review
This follows a procedure as described, but has not been confirmed against the current system. If what you see does not match, report it.
When you use it
- Confirming which MFA methods a user actually has
- Checking whether a sign-in problem is the account or the service
Quick reference
- Address
- portal.adelphi.edu
- MFA check
- Private window → eCampus → enter the user's Adelphi email → forgot-password step → count the methods offered
Watch out for
- This is a read-only check. Do not complete a reset on a user's behalf.
- Never ask a user to read you a code that arrives.