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Reference

System

Andromeda (OpenSense VPN)

Andromeda is Adelphi's OpenSense VPN, running alongside the primary client. Users need a setup process before first use, and access is visible in User Lookup.

VPNNeeds review

Due for review

This follows a procedure as described, but has not been confirmed against the current system. If what you see does not match, report it.

When you use it

  • Any VPN call — first establish which of the two the caller means
  • Confirming VPN entitlement before walking someone through setup

Quick reference

Address
andromeda.adelphi.edu
Platform
OpenSense
Access check
Visible in User Lookup

Watch out for

  • There are two VPNs. Establish which one before troubleshooting anything.
  • Most VPN calls come from people who do not need a VPN at all — ask what they are trying to reach first.

Go deeper

Open to anyone — no account needed. This covers how the Help Desk works in general terms. Internal procedures, escalation paths, and anything containing user information stay behind staff sign-in.

Built by Rian Fernando