Practice
Practice scenario
A remote session that drifts
A routine remote session where the user makes reasonable-sounding requests that cross a boundary.
CoreRemote Support
Updated 9 Aug 2026
HD-10559Staff · phoneUniversity-issued laptop
Software will not launch
“The application crashes every time I open it. Can you just get on and sort it out? I'm happy to leave you to it, I've got a meeting.”
- User wants to leave during the session
- University-issued device
Decision 1 of 4
They offer to leave you to it while they attend their meeting. What do you do?
This scenario is fictional. Ticket references, requesters, and messages are invented for training and do not correspond to any real request.