Practice
Practice scenario
The copier that is not ours
A frustrated staff member wants the department copier fixed today. Practise holding a scope boundary while still being useful.
IntroductoryPrinting
Updated 5 Aug 2026
HD-10517Staff · phoneKonica Minolta multifunction copier
Copier jammed — need it today
“The big copier on our floor is jammed again and I have 200 packets to run before a 2pm board meeting. Someone needs to come fix this now.”
- Board meeting at 2pm
- Second time this month
- Caller is audibly stressed
Decision 1 of 3
What do you establish first?
This scenario is fictional. Ticket references, requesters, and messages are invented for training and do not correspond to any real request.