Practice scenario

The graduate whose email stopped working

Recognise a scheduled account transition rather than troubleshooting behaviour that is working as designed.

CoreAccounts

Updated 28 Jul 2026

HD-10388Alumni · emailPersonal Windows laptop

Locked out of everything

“I graduated in May and suddenly I can't get into the library databases or my file storage. My email still works. I didn't change anything. Did my account get hacked?”

Graduated in May
Applying to graduate programmes

Decision 1 of 3

What is the most likely explanation?

The account transitioned to alumni access, and those services are not part of it
The account was compromised
Their password needs resetting
Those systems are having an outage

This scenario is fictional. Ticket references, requesters, and messages are invented for training and do not correspond to any real request.