Konica devices: the redirect procedure

Recognising a Konica device

• Large floor-standing multifunction unit — copy, scan, fax, print in one device.
• Konica or Konica Minolta branding on the front panel.
• No Adelphi tag number.

Handling the contact

1. 1

   Confirm the device is a Konica multifunction unit

   Ask for the branding on the front. Do not guess from the description alone.

2. 2

   Ask for the specific issue

   What exactly is it doing, and what does its screen say?

3. 3

   “Unable to connect to MFP PaperCut server” means server maintenance

   The PaperCut server is under maintenance. The printer itself is not the problem.

4. 4

   Beeping — restart it

   If a restart does not stop it, turn it off, unplug it completely, then plug it back in and turn it on.

5. 5

   Nothing worked — they call the number on the printer

   Clear and confident. This is a routing answer, not a refusal, and it should not sound like one.

6. 6

   Document the call

   Like any other call.

7. 7

   Offer a supported alternative if they are stuck

   If they simply need something printed today, a nearby supported printer may solve the actual problem.